What type of wood is ashley furniture

We bought an Ashley sofa and loveseat about 2 years ago. The material pilled, the cushions sagged, the frame creaked, and all the throw pillows frayed within about months. Now we knew that we were buying disposable furniture, but I thought it would at least last us for years. I was a little shocked to see how quickly it went south. Quiet honestly though Working at an Ashely desk which has held up fine, looks nice, perfectly solid though not heirloom.

Bought my main upholstered pieces from Ethan Allen and they have held up well. The upholstered set from Value City less so, but actually not as bad as you'd think for the amount of FR abuse it gets.

Maybe Ashley is lower end but do you really want furniture to last a lifetime? I don't for some things and do for others, and it depends on the use. Couches take alot of wear and tear, but a an affordable wood dining set fairly well made could go for quite a while or at least until you are on to your next decorating level.

My SIL brought nicely made dining chairs at the same time and they are now kindling- Go figure! I know you get what you pay for, but I'm tired of waiting to find a used one that i really like.

Tried to find reviews on line, and all I could find was very bad responses for Ashley furniture stores. Do Ashley furniture stores sell Ashley furniture? Is it one, and the same? Bobif it says Ashley, it's all one and the same.

Ashley stores only sell ashley, but any furniture store may carry a few lines of Ashley furniture. On a side note-I just bought a Broyhill bedroom set for DD2. UGH was that everywhere two pieces of wood met, the paint was cracked and in some places, the wood itself looked split. Not that darn cheap in my book. When I complained to the store, she said, "you know, that furniture is just kinda cheap. You should probably look into buying some better furniture Except of course, the beautiful Amish furniture that's made by hand and cost x more than what I can afford!!

So, I guess in a way, I have to agree with previous posters. If you don't care if it lasts a lifetime, just get what you like and be done with it, regardless of where it came from! I've never purchased any upholstered furniture from them, but I did purchase a bedroom group from them about 6 months ago and I have no complaints so far. My DH and I wandered into Ashley for the first time yesterday.

The desk was so heavy, we couldn't really lift it. What I get from this thread is that this will probably hold up well, but the upholstered furniture won't. Is that a fair analysis? Just my two cents, but I agree with Never Ending here Part of me wishes it would give out so I could buy new! I asked in a local furniture store about Ashely pieces.

It is the same company, but the pieces in the Ashley store and the pieces they sell to other stores are two different lines. I recently purchased two Ashley wing chairs from the local furniture store to use with a round dining table and also purchased a red loveseat from the Ashley store to use in our den.

All the pieces look nice and were very inexpensive for a more expensive look. I have only had them for a few months so I don't know how long they will last. I don't expect to be using them in 20 years, but that's OK. In general, I find that furniture is not the same quality as it used to be. It is similar to clothing Bob, I think it is. We didn't need to buy anything other than a freezer, but I did get to look at a good bit of new Ashley furnishings. Personally, I don't care for it but for some it's the only option, and style-wise they come out OK.

But having said that, after going to 2 furniture stores yesterday and poking around a bit I am shocked at the poor quality of even the nicer lines.

Our last few things have been from the unpainted furniture store oak but even there I see some plywood panels making their way into construction. Bottom line, we are not doing well quality-wise, at least here in the south. I'm sure in fancy places in Houston or New Orleans good things can be found, but it's sorely lacking to average buyers. We just have one piece from Ashley so far and it's not that old, BUT our dog has jumped on and off it and it looks like brand new.

Here's a pic I just posted for another purpose. It's from the Casa Molino line:. Liptonjl, your couch is part of the same collection as the desk and bookcase. I love it! Cute puppy! It is pretty sad to see the way things are made today. Although, not wanting it to last forever is a pretty good rationale. Some of my favorite pieces have been the least expensive. Anyway, I think we'll probably get this.

We'll take another look at it this week just to make sure. When we moved to our new house 2. I have been happy with most of our purchases except the dining room set we bought at Ashley's. Thought we were being thrifty. I know, you get what you pay for-but it looked so pretty and was in our budget and seemed sturdy! Within 2 months the finish on the table was buckling and warping with usage.

It is very noticeable! Now 2 of the legs are almost completely separated from the table. You have to be very careful if you move it. The arms on the arm chairs have to be tightened all the time. And when both leaves are in, the center of the table has virtually no support. I am not happy! We tried to resolve with the store but they wouldn't do anything because is was the floor model and "as is". It is a very sturdy looking set-it is in the mission style and to our inexperienced eyes it appeared to be wood, so we thought we would be fine, but we were wrong.

We can't refinish the top because it is veneer, and very thin at that. I would never buy from them anything that will be used on a daily basis.

That is jmho, of course, but we did better with our thrift store finds! I have Ashley furn. Everything has held up well but I do not have children. When I purchased the living room furn. I went to a local furn. It was the same furn. My understanding is that you have to be really picky with Ashley.

I've heard cautious approval of some pieces in their "Millennium" line. But overall, their upholstered stuff has a bad reputation; their case goods are slightly better but frequently can't stand up to much wear. Part of my early education about furniture buying. The guys set up the bed in DS's room, and I began making it. Had to climb up on the mattress to put the fitted sheet on, and suddenly sheet, mattress, and I had fallen through the frame of the bed: even the "planks" used to support the mattress weren't real wood!

We returned it. Saw a pretty Ashley bunk bed in a store yesterday, but the salesman recommended I buy another bed, which was solid pine, no veneers. Much less money, but it'll hold up better, he said.

Bottom line: caveat emptor. A lot of new furniture is crap, but Ashley seems to be particularly crapulous. I agree that the Furniture Forum here offers a great education. Furniture today is not what my parents had. I was particularly dismayed over the weekend in my search for a new breakfast table and chairs. DH and I visited our local Drexel Heritage showroom. Chair comfort is of particular concern to me as I have some back issues.

Anyway, I asked the saleswoman if their furniture is still made in the US I assumed at their prices it would be. I was shocked to hear all of their casegoods are now made in China, but upholstery is still made in NC. I need 6 chairs! Also , no indication of type of wood anywhere! Oh boy! They accept no responsibility for their actions.

I was told Chad Spencer is the owner of by the corporate offices of Ashley. I have left two voicemails for Chad and he has not returned my calls. Asked for Ashley to pick up furniture, replace front door, and return our money. They refuse to do it based on their return policy. They have no customer service policy that they can share or produce. They have nowhere on their website to leave a review and I know why.

They would go out of business if they did. I will continue to share my message via social media, contact the BBB, Local news station, and also plan to hold a protest outside their store in the coming weeks. Worst customer service I have ever experienced. I understand that we are living in an era of shortage. There's a supply chain shortage on everything, but communicating delays can go a long way in making a customer feel as though you care. Ordered a bedroom set coffee table and 2 end tables in July and it's now November.

Not one time has Ashley's reached out to let me know the delivery dates have changed. Communication goes a long way. I sure wish they would have acted like this in July. I would have passed on this purchase. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Are you this business? Save Saved. Live agent Are you this business?

About Ashley Furniture. Overall Satisfaction Rating 5 stars. Bottom Line Ashley Furniture sells affordable furniture available in varying colors, styles and materials. How do I know I can trust these reviews about Ashley Furniture? Ray of Winfield, PA. Read full review. Ann of Stratford, CT. About Ashley Furniture At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits.

Ashley Furniture prices Ashley Furniture is known for its economical pricing and is popular for its frequent discounts. Ashley Furniture is designed for budget-conscious customers and offers reasonable quality at an affordable price. Does Ashley Furniture give discounts? Yes, Ashley Furniture gives discounts in-store and online. The company offers discounts around certain holidays, and you can often find discount codes to use for online purchases. Does Ashley Furniture give refunds? Products can be returned within 30 days with the purchase receipt.

Defective items are replaced. Is Ashley Furniture real wood? I told Ron i was going to pick up the bed myself from the warehouse all the way to Lathrop Ca.

I had to rent a U haul and I drove 56 miles from my location to pick up the bed from the warehouse. I get home and what was my surprise!

I instantly called the store and ask to speak to Nakisha. I told her i notice the order she had put in was the wrong items and the boxes were matching the invoice! Ron told me Albert was going to be at the store on Sunday. I showed up un Sunday, waited for Nakisha like an idiot for almost 40 minutes because she was with a costumer and Ron told me he was sorry he forgot that Albert was not working that day and that i had to go back on monday again!

I just got so furious! They already made me loose 2 weeks of my life and my job waiting and waiting with different storys everytime! We did not deserve this to happen to me and my family! Love my new couch! Stella my sales consultant greeted me when I entered the store- let me browse, but checked in when I had questions.

Very friendly in-store staff and delivery team. I will definitely be back and share my experience with others. I had a delivery set for Thursday and the time changed 4 times before the date. The furniture was delivered and could not be completed because the parts was missing to the bed.

It's been 2 days and no calls after I called them 3 times my self. It's Saturday and I'm calling the number to be waiting for long mins to be dropped 5 times.

I'm posting on every media site I can. This is some bullshit. It's a lot of people that know me in the music world. I don't play when it comes to doing what is right. Mary Ann was very friendly and helpful. She made our furniture experience great!! She will tell you what is good and will not push you to buy things. If you go to the emeryville store ask for her!! I wish I could give this horrible store zero or even negative stars!!!! Worst customer service over the phone!

First off they was coo, tried to be helpful. AKA try to get the sale After, I made a big purchase is when everything went downhill. A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. Then I asked to double check that ALL my items was in stock at the warehouse and that everything will be available for my delivery date.

She told me yes. So ok I left. A month later, the day before my move I called the store to see if I have a estimate delivery time or a time frame of delivery. And the girl who answered told me the delivery date was never correct and it's still set for the end of September!

I was so mad! Why is it up to me to double, triple check on my delivery?? So which is it, on "backorder" or it's available to be "shipped out". And she said it is was not their fault? I asked to speak to a store manager, and the girl tells me their is none and they won't be in till Saturday approximately ?

You don't have the schedule? You don't know how to contact them regarding a very unhappy customer? Oh hell no. We bought a couch and rocking chair. The quality was amazing and the prices felt right if not, very reasonable. Whatever your do, ask for Joy! She is amazing and made the experience wonderful!!! She listens and is a pleasure to work with. I was helped by both Maryanne and Joy on two separate occasion.

They were both super friendly and funny. They got me a sweet deal on a mattress and a sofa. Prices are extremely competitive. We looked all over and it's hard to beat their sales prices. Even though we make purchases on two separate days, they combined our delivery fee into one. For all future furniture, we plan to come back for the great customer service and fair prices!

Keep up the good work guys. My experience at Ashley's was super awesome If you are looking for any furniture I recommend you stop into this store. They have a very big floor set up and also lots of styling ideas for your home. They gave me the very best price for the bedroom set I purchased. Thank you so much for the service and we will return again upon redecoration our living room.

Horrible customer service in store. All I have is damaged goods Stay away, go to pottery barn. Worst experience while shopping for furniture. Sales manager treated us horrible as if we were some idiots who do not know what is good.

We purchased a chaise lounge sofa along with the living room set and immediately after the first delivery, we had our first issue. They only delivered half of the sofa that we ordered and had to bring the rest on a different date. When we went to the store to figure out what was happening, Sales manager F. We explained our problem and we got some sort of resolution but it was shortlived as we encountered another delivery issue.

Now we are back at the Ashley Homestore looking for answers and Sales manager F. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud.

She was the upmostm unprofessional manager I have come across. We will not be returning to Ashley Homestore and most definitely will not be recommending Ashley Homestore to anybody we know or come across. As a manager myself, I cannot believe that this was how the situation was handled. She made my day. She is an excellent ambassador of the brand. I'm a long Time Ashley customer and I will continue. Just wanted to update after some recent interactions with customer service. One of our pillows got damaged.

That's ok, since we purchased damage protection when we got the couch A few weeks later I went into the store. I sat there for 20 minutes watching a girl look up the information, find the right parts, confirm by showing me a picture. She said all was good and it should take about a week.

She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. This time I talk to someone in the call center, not at the store. The order on the paper she handed me doesn't exists. Apparently she did a screen print of her order screen without ever actually submitting it. Supposedly a new order has been placed and I should get it in days I don't know if it's Ashley in general but the Emeryville store is staffed with seriously incompetent people.

Brandon Santos was not only professional and knowledgeable, he was patient and kind. We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. Ask for Santos :. I wanted an armchair and stopped by here before checking out Ikea again. I ended up buying a leather recliner chair and was helped by Maryanne.

The leather chair was more expensive than the various armchairs I was interested in at Ikea, but it was more comfy. The sales associates let me browse the store at my own pace, which was about minutes. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. I thought the selection was wide for chairs and the quality was nice. We were able to fit the chair into our car, so didn't need delivery services.

Awful experience It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill guess that's how they make their money even after getting home found errors on the bill. We had to go into the store to get the correction. Just when we thought it was over then came delivery another nightmare.. There were soo many other mishaps that if I were to listed them this would go from a review to a pamphlet Save yourself the time and aggravation.

Pashondra was my sales rep. Once you agree to buy it, carefully read the invoice itemized list, there were a few add-ons that I caught, that were not mentioned, for example: when I walked in my 1st question was, how much is delivery? No delivery issues, delivered on time. My mother was very pleased with her delivery. This was the 3rd furniture I went to on a Saturday and was looking for a small office desk for an alcove in our place.

I met with Francisco and he took me to the section of the store where they had desks very low demand piece of furniture in general and I found one that fit perfectly. Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. Great service and I love the office desk and chair I bought there.

My fiance got the rest of our furniture there too and it still holds up really well a few years in. Showed someone at desk, and he said they would refund me difference. I asked when, they said when Crystal was around.

She wasn't. Came in a month later, no Crystal. In the end, they did not refund me. Gave me gift cards for next purchase, which I don't think I will be making. One employee straight lied to me. Hate this business model of pass the buck. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed!

The manager there is so rude, young unprofessional kiddo, he was sarcastic making fun of what my 60 years old father says. Everything was so rude. I'll never go there again. Very shady business practices at this store. Don't expect them to honor their terms if you need to make changes or cancellations.

The place has the feel of a used car dealership. This is going to be a long review because the incompetence of this company is nothing short of epic. They say what they need to say to get your money, and when they fail to follow through, they couldn't care less. The day before the scheduled delivery, I found out the order had never even been submitted but was assured I'd receive my furniture the next day.

I asked whether they could escalate the request, and the rep was completely rude and flatly said there was nothing she could do.

No apology. After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back.

He refused to give me the store's direct number. After hours and no phone call, I finally reach another associate, who said he wasn't sure why Albert promised me a 3-day delivery because there had been a "delivery freeze" for that week and that sometimes "he says that to make the sale".

He provided me the District Manager's email address. After sleeping on the floor for 3 days, I emailed the DM, who called and said he'd provide gift cards to compensate me for all of this. Shockingly, the DM now won't return my phone calls or emails. The mattress protector I paid for never arrived, even after I called the store and informed them it was missing.

Avoid this company at all costs. This store has it all. I was greeted upon entrance into the store with a smile and so many choices. I was privileged to have Mr. Lonnie as my salesman. He walked my through the showroom and we sat and tested bedroom and living room sets.

Lonnie asked me questions that would help figure out what would be the best fit for my new apartment. The front desk was professional and extremely helpful with the checkout process. I was delivery number 12, which you are able to track where your delivery is that day.

When they arrived, they got to work and asked where I wanted everything. Within 30 minutes they said they were done and was cleaning up the boxes. They are extremely efficient and professional. I appreciate the entire experience with this store. From the beginning of the stores convenient location to the end dealing with the delivery guys. Thank you Ashley's. I can not wait to tell everyone to go to Ashley's in Emeryville and see Mr. Lonnie and get great furniture at even greater prices.

Love and light. I went into the store on Christmas Eve with less than an hour until closing. I was greeted by an associate named Marryem. At no point did I feel rushed. I would definitely recommend Ashley Furniture to anyone who's looking for quality furniture and great customer service and hopefully you're lucky enough to get Mariam! Thanks Again P. Went in to get a refund and they talked us into re-selecting instead, plus giving discount which we were like FINE, we'll give it another shot.

They show up with 3 pieces when we were supposed to have a total of 6. The home store and warehouse both play games and blame each other for mistakes. After trusting them for the second time around, getting our refund now and going to a random local business for our furniture. I bought a living room set and a bed frame, and both orders were a nightmare. The delivered both orders incomplete times.

I had to take time off work to meet them at my home, only to have them mess up delivery. My "squeak free" bed frame squeaks. Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers.

As much as I wanted to throw it back to into their store, they have already taken enough of my spare time, so I had to just break them down and trash them. Complete waste. Most disorganized company I've ever bought from. The furniture did not work as advertised. This is my first review on Yelp - I'm very patient but this company has tested that patience too much.

Buyer beware. I waited to write this review in hopes that Ashley Furniture would rectify the situation but they haven't. I bought 2 furniture sets from this store over a year and a half ago for my new house. The living room furniture was delivered by a great team, had no problem. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than lbs. They looked exhausted bringing in the furniture. They banged my walls, cracked my hallway stair and dragged the boxes throughout the room leaving scratch marks everywhere.

This was my first home purchase and I did it all on my own so I was so upset with the damage. I've been back and forth with the company for over a year now. The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. They sent another worker who said the damage was too extensive for him to fix on his own. Ashley Furniture asked me to get a quote from a 3rd party to estimate repair costs which I have sent to the company 3 times now , and they still have not gotten back to me about reimbursement for their damage to my home.

I have spoken to at least a handful of workers, two who said they were laid off which made the process even longer. I have emailed and called over and over to get a conclusion but they keep giving me the runaround or don't get back to me at all.

I have never experienced such awful customer service. I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. These people are scam artists. They call during work hours and leave a voicemail but when you email or call back they don't answer then claim they couldn't reach you.

I'm going to reach out to someone higher in the company but am not holding my breath. Planning on reporting them to BBB. I received the couches and 1 rug. The dining room table when they assembled it, they sent the wrong legs so the table is super high we cant sit down and eat when I called them I asked them to please send right legs asap now the legs are in route and they won't be here for another week which is Monday and the technician is not available to come and put them on until Thursday.

That's more than a week from now and I'm still waiting for the other rug. They don't call you back when they say they will to give me more information. This is the first and last time I do business with them. Ashley furniture is the worst when it comes to telephone customer service deliveries and assembling.

I would like to share my buying experience with future customers of Ashley Furniture. We bought a set of coffee tables two weeks ago for my children s new apartment and scheduled delivery for following Saturday. The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. The larger coffee table surface had a piece of wood warped.

The delivery person could not fixed tables so called in to arrange new delivery. Because we need to use these furnitures for a Sunday event, so decided to cancel the order and buy Ikea. We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself.

You will NOT get your furniture delivered, and if you do, never on time. Also, this is not the first time we purchased from them, and never again.

We bought a bed on June 1, and Evelyn, sold us a bed and made all kinds of promises for our new guest room. We were desperate for a quick exchange as we expected family, so Evelyn made a great deal. The delivery was for June 28th.

Then they changed it to July 14th. And then it was changed to July 21th. Except we have had to tell guests not to come and we have no idea when we will ever get it, and it will be 2 months soon. We've called, we have complained, and we have written to them no response.

Terrible service, sales people will do anything to sell with empty promises such as, picking a bed for you that is "guaranteed" to be delivered asap , terrible customer support, and NO guarantee as you spend hundreds including a hefty delivery and service fee. We ordered a full living room and dining set. Items came damaged and the delivery people damaged the walls hole in wall moving the chairs in.

My husband sat on one of the bar stools we had delivered a week ago and the leg snapped. He's not even overweight! What in the world?! Now I'm on hold with customer service yet again and nobody answering. Spare yourself the headache and go elsewhere. We came this afternoon left 5 minutes ago basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online.

We were greeted by a nice woman who then introduced us to our salesman and it all went downhill from there: 1 I can't even remember his name because he never introduce himself formally. I asked him if this was true 3 times and turns out.. Overall he left a sour impression with us. What's more disappointing is that we were so ready to drop if he had just been a little nicer, friendlier and a better communicator. The delivery team did not have the hardware to put my bed together so they had to order some sort of "bolts" to connect the headboard to the rest of the bed.

When they showed up they did not have hardware or the correct order. I called Ashley and was told the hardware would take business days to arrive then i would need to re-schedule. Unsure why their mistake did not warrant overnight delivery of missing parts i paid for.

Today i received 2 small rubber tops, barely larger than a fingertip. My bed is currently sitting on the floor with the headboard leaning against a wall It could fall over onto me while i sleep.

I called Ashley today and they are trying to re-schedule someone to come out but could not give me any more details as to when this would happen. I am currently waiting again for them to contact me.

My bed has been on the floor now for 2 weeks. They do not seem concerned with the issue and they do not answer their phones. I have filed a complaint with the Better Business Bureau. If only I had an option to give negative stars to this torturous store! I had ordered a sofa set a month a ago and on the delivery day 5th December , they casually bring in only 10 items out of When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day.

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